System Service Engineer

Core Competencies

-Mobile Banking Account Management: Proficient in opening and administering mobile banking accounts and transactions with accuracy and efficiency.

-Customer Support: Skilled in handling customer complaints and providing effective resolutions to ensure satisfaction and trust.

-Collaborative Problem-Solving: Experienced in discussing customer requirements and proposing tailored solutions in collaboration with team members.

-Terminology & Trends: Committed to staying updated with industry terminology, tools, and best practices to deliver high-quality service.


Key Achievements

-Successfully managed a high volume of mobile banking transactions with zero errors.

-Improved customer satisfaction through prompt resolution of complaints and proactive communication.

-Contributed to innovative solutions by effectively identifying customer needs and aligning them with banking services.